Privacy Policy

This Privacy Policy describes how Truslen Coffee India (operated in partnership with Aduaraa LLP, hereinafter referred to as “we”, “us”, or “our”) collects, uses, processes, and protects your personal information when you visit or make a purchase from https://truslen.in (the “Site”).

We are fully committed to safeguarding your privacy in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act (DPDPA), 2023, and standard Indian banking/payment gateway operational directives.

1. Information We Collect

When you interact with our website or place an order for functional coffee sachets, we collect the minimum necessary data to fulfill your order safely:

• Customer Identity & Contact Data: Full name, shipping address, billing address, PIN code, contact phone/mobile number, and email address.
• Transactional Data: Items ordered, pouch quantity, order total (INR ₹), order timestamp, shipping reference number, and payment status (Success / Pending / Failed).
• Device & Technical Data: IP address, browser type, operating system, and standard server log metrics to ensure platform security and prevent fraudulent checkout attempts.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and operational purposes:

• To verify, process, package, and dispatch your functional coffee orders from our Ahmedabad hub.
• To send transactional communications, such as order confirmation emails, invoices, courier tracking links, and delivery notifications via SMS or WhatsApp.
• To process cancellations, return claims, and gateway-initiated refunds.
• To provide prompt customer support and resolve product or delivery inquiries.
• To detect and prevent fraudulent transactions, chargeback abuses, or unauthorized automated activity.
• To comply with statutory accounting, GST reporting, and Indian legal obligations.

3. Sharing of Information with Third Parties

We respect your privacy and never sell, lease, or rent your personal information to third-party marketing brokers or advertisers. We share information only with trusted operational service providers essential for delivering our service:

• Payment Gateway Partners: Authorized Indian payment aggregators and banking partners solely to execute transaction authorization, tokenization, and settlement.
• Logistics & Courier Partners: National courier networks (e.g., Blue Dart, Delhivery, Xpressbees, India Post) to physically transport and deliver consignments to your delivery address.
• Legal & Regulatory Authorities: Only when strictly required by applicable Indian laws, court summons, tax authorities, or law enforcement agencies.

4. Cookies and Web Analytics

Our website uses standard HTTP session cookies to remember your shopping cart items, preserve drawer state during checkout, and measure aggregate page performance. You can choose to disable cookies through your browser settings, though doing so may affect cart functionality during checkout.

5. Data Retention & Security Measures

We implement rigorous technical, organizational, and physical safeguards to prevent accidental loss, unauthorized access, alteration, or disclosure of your data. Transaction records and GST invoices are retained only for the duration required by Indian taxation and regulatory statutes (typically up to 7 years), after which they are securely archived or purged.

6. Your Privacy Rights

Under Indian data protection frameworks, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete contact details.
• Request erasure of your customer account and contact records (subject to statutory record-keeping constraints for executed orders).
• Opt out of non-transactional marketing communications at any time.